Please note, before reading the below terms of sale, please keep in mind we are commercial-facing suppliers of carpet tiles and luxury vinyl tiles – primarily supplying to businesses, offices, education, building contractors, flooring installers, & facilities management companies. Due to the nature/size/weight of the goods & our suppliers’ haulage contracts/access restrictions/rules, the majority of our products can only be delivered to commercial premises & not to residential/domestic addresses. We advise speaking to us on a per-product basis.
Terms of Sale
The term ‘we’, ‘us’, ‘our’, and ‘ourselves’ refers to the owner of the website: The Carpet Tile Company, The Carpet Tile Company is a registered company in The Republic of Ireland, The term ‘you’ refers to the user or viewer of our website. We are VAT registered with number: IE5714188U. When purchasing from our website you are agreeing to the following terms and conditions.
Making A Purchase
You can browse our online store and add any items that you wish to buy into the shopping cart. For products not available to buy online, please contact us with your enquiry. After you have finished your selection, click on ‘checkout’ and you will be asked for billing & shipping details that we need to be able to process the order. We accept online payments by Visa and MasterCard credit or debit cards. If you do not wish to pay via credit/debit card online, you can also pay via BACS (bank transfer). We will generate a pro-forma & send it back to you in the form of a PDF, of which will contain our banking details. Payment funds will need to clear in our bank account prior to your order being processed & dispatched. Please note, we are unable to accept AMEX (American Express) cards as well as cheques.
Website Discounts & Payment Terms
Discounts offered on our website are given in good faith with the expectation of orders over €2,500.00 inc VAT to be paid via BACS (bank transfer). Orders over this amount can still be paid via commercial credit or debit card however we may need to impose a 2.5% fee to cover gateway charges. Legally, we cannot charge fees for using a consumer credit/debit card so if an order over €2,500.00 is to be paid via credit/debit card, we may not be able to offer the volume discount shown on our website. Please contact us to discuss your requirements.
Eligibility To Purchase Products
All products on our website are available for sale to people living in & businesses registered in The Republic of Ireland. Due to additional shipping costs to certain remote parts of Ireland, we request you contact ourselves prior to placing an order so we can manually check costs & provide a quotation (if available). Please note, we are only able to deliver the majority of our products to commercial site addresses due to the nature of the goods, logistical restrictions, & the terms of our suppliers. We are unable to deliver outside of The Republic of Ireland, this includes Northern Ireland & United Kingdom, The Orkney, Shetland Islands, The Isle of Man, Hebrides (including the Inner Hebrides, Outer Hebrides and Small Isles), & The Isle of Wight.
In order to satisfy certain legal requirements and ensure that the delivery of the products can be made effectively and safely we need to be sure of certain pieces of information about you. By placing an order through our site, you confirm and acknowledge that: (a) You are legally capable of entering into binding contracts; and (b) You are at least 18 years old; (c) You are resident in The Republic of Ireland; and (d) You are accessing our site from that country.
Our website contains a large number of products and it is always possible that, despite our best efforts, some of the goods listed on our site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures so that, where a product’s correct price is less than our stated price we will charge the lower amount when dispatching the goods to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the goods, or reject your order and notify you of such rejection.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. If you cancel your order after the goods have been dispatched from the manufacturer/distributor you could be liable for handling and/or transport costs.
Credit & Debit Card Processing Security
When your order is placed and paid for via our website, your data including credit card/debit numbers are securely passed via SSL using 256-bit encryption. They are only decrypted after they reach our server. They are not held in clear text on any website.
Privacy:
We do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. Please see our full privacy policy at www.thetcarpettilecompany.ie/privacy-policy/
Delivery Information:
It is the buyer’s responsibility to check the goods for damage or wrong delivery before accepting delivery. No claim for damages or wrong delivery can be made if the carrier’s receipt is signed as goods received in good condition, signing for goods as ‘not inspected’ cannot be accepted and shall be deemed as the goods being signed as in good condition. Any claim for damages or wrong delivery must be made to The Carpet Tile Company in writing within 3 days of receipt of goods, failing which all claims shall be deemed to be waived and absolutely barred. NOTE: Deliveries can only be made to the kerb side. The buyer must provide assistance unloading the goods and please be aware that flooring goods are often bulky and can be extremely heavy so we’d advise the customer source help from a suitable accomplice(s) to move them from the kerb side to a safe location. Depending on the goods ordered, a pallet truck or lifting equipment may also be required. It is assumed that the delivery address can be accessible by anything from a small van to an 18-tonne articulated lorry. It is the buyer’s responsibility to advise us of any restrictions, e.g. the road is subject to a vehicle weight or width limit; please inform us at the time of order in the ‘order notes section’. We also require a telephone number on which the recipient can be contacted on during the day of delivery if the driver needs to make contact. The delivery vehicle must be able to park at the delivery address without committing a parking offence. If the customer knows of any parking restrictions or problems, they must be made known to us at the time of ordering. If the customer instructs the driver to park in a manner that results in a parking penalty being incurred payment of this will be the responsibility of the customer. If there are any specific restrictions to site, we will need to be informed of this at the point of enquiry/quotation. This can include, but not limited to, any special licenses to enter a site. The person who placed the order will need to be at the delivery address to sign for the goods, the delivery slot is typically any time between 8 am and 6 pm. All goods must be signed for by a person over the age of 18. Any requirement for an upgraded delivery outside of the standard delivery times above (i.e., a morning or timed delivery slot) must be presented at the time of enquiry/quotation & prior to processing an order so that we can explore the additional costs with the manufacturer/haulage firm for these services. Delivery schedules are made based on the suppliers’ schedules & can vary based on the supplier. Some suppliers will operate on a standard service, such as 1-3 working days or 3-5 working days, or some can operate on a postcode basis.
NOTE:
If a delivery is attempted and the driver is unable to gain vehicular access or the buyer (or their representative) is not present to receive the goods, the buyer will be liable for any re-delivery costs incurred. Any re-delivery costs are required to be paid to ourselves prior to arranging a re-delivery with the delivery firm; these costs vary per manufacturer/delivery firm. In installing or using any goods or equipment supplied by ourselves, The Carpet Tile Company, the purchaser shall observe all instructions, directions and warnings issued by ourselves or the manufacturer.
Commercial Vs residential/private delivery addresses:
The type of goods sold on our website are typically ordered by & are delivered to commercial businesses. Where possible we will attempt to deliver to a residential address if required, however, due to governance by our suppliers, this is not always possible & some manufacturers will only deliver to commercial premises due to logistical purposes or without reason. If an order is placed with a residential delivery address & this cannot be fulfilled, we will make contact immediately to discuss an alternative address or arrange for the order to be cancelled & a refund to be processed.
Regional Delivery Limitations:
We advise all customers to get in touch prior to placing an order, regardless of size or delivery location, as this allows us to check stock & also validate the delivery address. At this point, we will advise if there are any restrictions on the location as some of our suppliers who utilise their own transport fleets can have issues/limitations in delivering to remote parts of Ireland. We can provide a quotation for couriered delivery for some items to some of the areas which are harder to reach/not covered by standard transport. At present, goods are only available to be delivered to The Republic of Ireland. Our suppliers will no longer deliver to both Northern Ireland & the United Kingdom.
Overseas Enquiries:
We are only able to sell to The Republic of Ireland & registered companies & individuals; our suppliers only permit us to arrange deliveries to The Republic of Ireland addresses. Once the goods reach their final delivery location, we are not responsible for any onwards freight & this must be undertaken by the customer. Once the goods have been signed for & the delivery has been completed, no further corrections can be made once the goods leave The Republic of Ireland. Warranties & support cannot be honored by the manufacturer when the goods are not purchased via the authorized distribution partner in the intended destination country, so we always advise approaching the relevant contacts in the country of intended use before making a purchase elsewhere.
Delivery Schedule:
Whilst every effort will be made by ourselves to ensure that the correct quantity and quality of goods are delivered within a timely manner to the buyer, we shall be under no liability for any delay or failure to deliver the goods within the estimated timescale. We recommend that you make arrangements for tradespeople to carry out any required work on your behalf only after you have received the goods. All cases of force majeure such as severe weather conditions, wars, riots, strikes, lockouts, bankruptcy, fire, water damage, delay in transport, lack of means of transport, breakdown in factories or those of our suppliers or any other unforeseeable events give us the right to postpone the fulfillment of the contract, as well as to cancel it partially or wholly without thereby conferring on the buyer the right to claim damages against ourselves or the manufacturers.
Returns Policy:
Goods may be returned for whatever reason excluding: Goods that have been specifically manufactured to a customer’s request, goods that have been cut to size, goods brought in on a special order for the customer. Goods may be returned subject to the buyer notifying ourselves in writing within 14 days of receipt of the goods that they wish to make a return. If a delivery has been made and the goods need to be returned, they will only be accepted by our suppliers for restocking if they are undamaged and in the original unopened packaging. Furthermore, a handling charge of 30% applies (which may vary by supplier) & will be deducted from your refund amount as well as any initial transport, storage, & re-delivery costs incurred by the supplier. Any fees which would exceed the refund amount would be required to be paid prior to the return request being processed. The goods must be returned to stock at the buyer’s expense via their chosen courier. Your refund will be paid within 28 days of the goods being received in an acceptable condition.
Please keep in mind that the goods we supply come from various locations including but not limited to: mainland UK, France, Germany, Sweden, Belgium, & Holland, so making returns to these locations can be costly. Some other suppliers may also impose their own caveats on returns. The colors of the products may vary slightly on the website due to limitations of browser software monitors so you are encouraged to request samples prior to order. The goods can be heavy and prone to damage in transit, you are advised to suitably protect the goods and take out sufficient insurance to cover their value. When you return goods to us in a condition that indicates they have been used or attempted to be installed or erected after you have had a reasonable chance to inspect them, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty. In case of this, please contact us at sales@thetcarpettilecompany.ie. None of these terms affect your legal rights, and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. By placing an order with us, you are acknowledging you have read & understood the important information outlined above. If you have any questions, please contact us on 01-4510434 or email sales@thecarpettilecompany.ie. Our correspondence address is: The Carpet Tile Company, Tallaght, D24. Please note, this is for correspondence only & returns are cannot be made to this address.